Shipping & Returns


SHIPPING & DELIVERY

We ship our products Worldwide!

If you have questions about shipping prices to your specific country, please ask us!
All Kigurumi will be shipped from JAPAN! 

You will receive a tracking number on the day your package is shipped.

  


 

KIGURUMI SHIPPING FROM WITHIN THE EU

Delivery will take approximately 2 – 7 days.
(Shipping time is not guaranteed.)

We ship for free to the following countries:

  •  Austria
  • Belgium
  • Bulgaria 
  • Cyprus 
  • Czech Republic
  • Denmark 
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom

  


   

KIGURUMI SHIPPING FROM JAPAN

In case our item is out of stock in our French warehouse, your order will be shipped from Japan! Please contact us for more information.

All packages being shipped from Japan need to be signed at time of delivery! No package from Japan will be left at the buyer's doorstep when a resident is not home. If you have not received your package within the excepted delivery time, please first check your tracking number; your package may be waiting to be picked up at your local post office.

Items starting from this destination will take approximately 7 – 14 days to receive.
(Shipping time is not guaranteed.)
*Faster shipping service is available for an additional charge. Contact us for more information.

For all countries not listed above the shipping fee will be as follows

 Weight (pieces) Shipping Fee
0-1kg (1pc) 8 EURO
1-5kg (2-5pcs) 15 EURO
5kg and up (more than 5pcs) 20 EURO

CUSTOMS TAX & DUTIES

Because Kigurumiparadise sells to buyers from so many countries, it is impossible for us to know the laws of each individual country. It is the responsibility of the buyer to ensure that their purchase is both legal and will not incur any additional tariffs or taxes.

Please be aware that buyers from Europe might have to pay additional tax and/or duties when your package has been sent from Japan. We have no control over this process and are completely unsure if officials in your country will decide to add any taxes or tariffs at the time of delivery. Kigurumiparadise is not responsible for these possible taxes and they must be paid exclusively by the buyer.

 

RETURNS

Our store will accept returns/exchanges on unused items for any reason that you are not 100% satisfied with you order within 30 days after you received your item. However, except in cases of a defective item, return shipping and/or reshipping must always be paid by the buyer.

To return an item, the item must be new, unused and contain all original packaging and accessories if included. Once we receive your item(s), we will issue a refund within 72 hours.

Only the sale's price can be returned, the original shipping fee will be completely used to send your item to your address.

Except for buyers residing in the EU, all orders must be returned to Japan! Customers residing within the EU may return their merchandise to either Germany or France. 

Please include a copy of your invoice with the shipment, as well as a detailed note indicating if you want an exchange or a refund.

When returning/exchanging a product, we recommend using a low cost shipping service that has a tracking number. Although a tracking number is not required, if you do not have one and your item becomes lost during shipping, we will NOT be able to issue a refund until it is successfully delivered.

Please Contact Us to start your return.